Returns
Please email thebritishpetbedcompany@gmail.co.uk to request a Return/Exchange/Cancel order.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we may require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, please ensure that you receive proof of postage.
We suggest using Royal Mail for Smaller items for instance small and medium snuggle bags and MyHermes for larger items such as large and Xlarge Snuggle bags and Pet beds.
Bespoke items
Snuggle Bags that are made to order are not returnable unless faulty. It is your responsibility to ensure you have purchased the correct colour combination.
We pride ourselves on offering the best customer service if you have an issue with your order or any questions please contact us on thebritishpetbedcompany@gmail.com.
Bespoke items
Snuggle Bags that are made to order are not returnable unless faulty. It is your responsibility to ensure you have purchased the correct colour combination.
We pride ourselves on offering the best customer service if you have an issue with your order or any questions please contact us on thebritishpetbedcompany@gmail.com.
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